Expert advisory on technical hoses for critical environments
Call, email or fill in the form. We help with hose selection, sizing, end fittings and documentation — whether the application involves ATEX/ESD zones, food and pharma, high temperature, abrasive media or chemical exposure.
Send us an enquiry
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Direct contact
Opening hours (CET)
Expected response time
We respond to enquiries within one working day on weekdays. Complex enquiries about certificates, chemical resistance or custom solutions may require closer review, but we always come back with a status update within two working days.
What helps us respond accurately
- The application the hose is for (ATEX/ESD, food, pharma, high-temperature, abrasive, chemical).
- Media and operating conditions: what is conveyed, at what temperatures and pressures.
- Internal diameter, length, and whether crimped end fittings are needed (tri-clamp, threaded, sleeve).
- Documentation requirements (ATEX certificate, food contact, USP, REACH/RoHS, leak test).
- Volume and timeframe — one-off purchase, recurring deliveries, or project.
- Whether you have drawings, datasheets or existing hose part numbers we can start from.
Frequently asked questions
When can we call Particulair?
Our phone is staffed Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 15:00 (Central European Time). Outside opening hours, send an email to sales@particulair.com and we will reply on the next working day.
How quickly do you reply to emails?
We respond to enquiries within one working day on weekdays. Complex enquiries about certificates, chemical resistance or custom solutions may require closer review, but we always come back with a status update within two working days.
Can you visit our site to see the installation?
Yes. For larger projects or complex installations we are happy to come on site and review the setup. A great deal can often be clarified by phone or online meeting first — reviewing drawings, photos or existing documentation together — which often saves both time and travel.
Do you use online meetings?
Yes. We are happy to hold online meetings via kMeet (Infomaniak's European, privacy-friendly video meeting solution), Microsoft Teams or Google Meet. It works well when reviewing drawings, sizing requirements or documentation together, without the need for a physical visit.
Does Particulair operate an out-of-hours emergency service?
We do not run a technical emergency service, but the chat window in the lower right corner is staffed 24/7, every day of the week. The operators cannot answer technical questions, but they log your enquiry and ensure it sits at the top of the inbox when the office opens.
On weekends and public holidays they will also try to reach a member of staff for genuinely urgent matters. For urgent production stoppages we also recommend sending an email with a clear description of the situation, so we can prioritise it.
Is the chat window staffed by a real person?
Yes. The chat window in the lower right corner is staffed by a real person 24/7, every day of the week — not a chatbot. The operators cannot answer technical questions about hoses, but they take your enquiry and ensure it is handled first thing when the office opens.
On weekends and public holidays they will try to reach a member of staff for urgent matters.
Which languages can we contact you in?
In principle, any European language. Our primary working languages are Danish, English and German, but for enquiries in other European languages we use an AI translator to ensure that you can write to us in your own language and receive a complete reply.
Can we send an RFQ or a drawing for review?
Yes. Please send your RFQ, drawing, datasheet or photo as an attachment to sales@particulair.com. The more concrete material we have, the more precisely we can come back — on hose type, dimensions, end fittings and documentation.
Does Particulair deliver to all of the Nordics and the EU?
Yes. Scandinavia is our primary market, but we deliver to customers throughout the EU. Contact us for lead times and freight options for your country.
Ready to find the right hose?
Fill in the form above, give us a call, or browse our product categories. We are ready to help with hose selection, documentation and follow-up.